Shipping policy
Last updated: September 22, 2026
Thank you for shopping with Skogra. This page explains how and when your order is processed, shipped, and delivered.
Order Processing
- All orders are processed within 1–2 business days after your payment is confirmed.
- Business days are Monday through Friday, excluding U.S. federal holidays.
- Orders placed after 2:00 PM MT, on a weekend, or on a holiday begin processing the next business day.
- During new product launches, promotions, and peak holiday periods, processing may take slightly longer. If we expect a meaningful delay, we will email you and give you the option to cancel for a full refund.
Delivery Time
- Standard delivery takes 6–10 business days after your order ships.
- Total time from order to doorstep is typically 7–12 business days (1–2 days processing + 6–10 days transit).
- Delivery estimates are not guaranteed. Carrier delays, weather events, and incorrect addresses can extend transit time.
| Stage | Timeframe |
|---|---|
| Order processing | 1–2 business days |
| Transit | 6–10 business days |
| Estimated total | 7–12 business days |
Shipping Rates
- Free standard shipping on all U.S. orders over $50.
- Orders under $50: a flat rate of $4.95, shown at checkout before you pay.
Shipping Destinations
We ship to all 50 U.S. states, including Alaska and Hawaii, plus U.S. territories and APO/FPO/DPO addresses. We do not currently ship outside the United States. Transit times to Alaska, Hawaii, U.S. territories, and military addresses may be longer than the estimates above.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information can take 24–48 hours to update after the label is created. If your tracking has not moved after 5 business days, email us at support-wallet@skogra.com and we will open a trace with the carrier.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly. If you notice a mistake, email support-wallet@skogra.com within 12 hours of ordering with your order number, and we will correct it if the order has not yet shipped.
Lost, Stolen, or Damaged Packages
- Marked delivered but not received: Please check with household members and neighbors, and look around entryways. If it is still missing after 48 hours, contact us and we will investigate with the carrier.
- Lost in transit: If tracking shows no movement for 10 business days, we will ship a replacement or issue a full refund.
- Damaged on arrival: Email support-wallet@skogra.com within 7 days of delivery with photos of the wallet and the packaging. We will send a free replacement or issue a full refund. No return shipping cost to you.
Split Shipments
Orders with multiple items may ship in separate packages at no extra cost to you. You will receive separate tracking numbers for each package.
Order Changes and Cancellations
You may change or cancel your order free of charge within 12 hours of placing it, as long as it has not entered fulfillment. Email support-wallet@skogra.com with your order number. Once an order has shipped, it must be handled under our Return & Refund Policy.
Questions
Skogra Customer Support
Email: support-wallet@skogra.com
Phone: +1 (325) 219-4286
Support hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
We reply to all emails within 24 business hours.
Skogra is operated by DODOO 23 LLC, 1500 N Grant St Ste N, Denver, CO 80203, United States.