Last updated: September 22, 2026
Skogra warrants that its products will be free from defects in materials and workmanship under normal use for one (1) year from the date of delivery. This limited warranty is offered by DODOO 23 LLC, 1500 N Grant St Ste N, Denver, CO 80203, United States, and extends only to the original purchaser. It is not transferable and requires proof of purchase.
What Is Covered
Manufacturing defects that appear under normal, everyday use, including:
- Stitching that comes apart on its own
- Delamination, splitting, or separation of the leather or outer material
- Defective hardware: money clips, snaps, rivets, zippers, or elastic bands that fail
- RFID-blocking layer that fails to block scanning as described on the product page
- Hardware or fastener failures not caused by misuse
What Is Not Covered
- Normal wear and tear, including patina, softening, surface scuffs, scratches, creasing, and gradual color change — these are expected characteristics of leather goods
- Damage from misuse, abuse, accidents, or overstuffing beyond the wallet's stated card capacity
- Damage from water, fire, extreme heat, solvents, dyes, or improper cleaning products
- Damage from alterations, repairs, or modifications not performed by Skogra
- Items that were personalized, monogrammed, or engraved
- Lost or stolen products
- Products purchased from unauthorized resellers
How to File a Warranty Claim
- Email support-wallet@skogra.com with the subject line "Warranty Claim — Order #[your order number]".
- Include: your order number, the date of delivery, a description of the problem, and clear photos showing the defect and the full wallet.
- We review claims within 2–3 business days and may request additional photos or ask you to return the wallet for inspection. If we ask you to return it, we email you the correct return address and a prepaid shipping label at no cost to you. Please do not ship anything back before we confirm the address.
Our Remedy
If your claim is approved, Skogra will, at its option and free of charge:
- Repair the product; or
- Replace it with the same or a comparable model; or
- Issue a refund or store credit equal to the original purchase price, if repair or replacement is not available.
Replacement products are covered for the remainder of the original one-year warranty period, not a new one-year term.
After the Warranty Period
Out-of-warranty repairs may be available for a reasonable fee. Email support-wallet@skogra.com for a quote.
Legal Notice
TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR SKOGRA PRODUCTS AND REPLACES ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE (1) YEAR FROM THE DATE OF DELIVERY. DODOO 23 LLC IS NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ITS PRODUCTS.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
This limited warranty is separate from and in addition to our 30-day return policy. See our Return & Refund Policy.
Contact Us
Skogra Warranty Department
Email: support-wallet@skogra.com
Phone: +1 (325) 219-4286
Support hours: Monday–Friday, 9:00 AM–5:00 PM ET
Mailing address: DODOO 23 LLC, 1500 N Grant St Ste N, Denver, CO 80203, United States