Refund policy

Last updated: September 22, 2026

We want you to love your Skogra wallet. If it is not the right fit, you have 30 days from the delivery date to return it.

30-Day Return Window

  • You may request a return within 30 days of delivery.
  • Returns requested after 30 days cannot be accepted, unless the issue is covered by our 1-Year Limited Warranty.

Return Conditions

To be eligible for a return, your wallet must be:

  • In unused or lightly used condition, free of heavy wear, stains, scratches, odors, or personalization;
  • Returned with all original packaging, inserts, and accessories;
  • Accompanied by proof of purchase (order number or receipt).

Items damaged by misuse, altered, monogrammed, or engraved cannot be returned.

Non-Returnable Items

  • Gift cards
  • Free gifts and promotional items

Return Shipping Costs

Reason for return Who pays return shipping
Defective, damaged in transit, or wrong item sent Free — we email you a prepaid label
Change of mind, wrong color, not the right fit $5.99 flat return label fee, deducted from your refund
  • We email you a prepaid, trackable return label in both cases. For change-of-mind returns, the $5.99 label fee is simply subtracted from the refund amount — you pay nothing out of pocket.
  • Original shipping charges are non-refundable, except when the return is the result of our error.
  • If your order qualified for free shipping over $50 and a partial return drops the order below $50, we do not claw back the original shipping cost.

How to Start a Return

  1. Email support-wallet@skogra.com with the subject line "Return — Order #[your order number]".
  2. Include your order number, the item(s) you are returning, the reason, and photos if the wallet arrived damaged or defective.
  3. Our team responds within 24 business hours with a Return Merchandise Authorization (RMA) number, the correct return address for your order, and your prepaid return label.
  4. Pack the wallet securely, write the RMA number on the outside of the package, attach the label, and drop it off within 7 days of receiving your RMA.

Please do not ship anything back before you email us. Return addresses vary by item and by fulfillment center, so we assign the right one to your specific order. Packages sent without an RMA number and without the address we provide may be refused, delayed, or lost, and we cannot refund a return we never receive.

Refunds

  • Once your return arrives at our warehouse, we inspect it within 2–3 business days.
  • Approved refunds are issued to your original payment method within 5–10 business days of approval.
  • For change-of-mind returns, the refund equals the product price minus the $5.99 return label fee.
  • Depending on your bank or card issuer, it may take another 1–2 billing cycles for the credit to appear on your statement.
  • We email you when your refund is approved, and again when it is issued.
  • If your return is not approved, we will email you with the reason and can ship the wallet back to you at no charge.

We do not charge restocking fees.

Exchanges

The fastest way to exchange is to return the original wallet for a refund and place a new order for the one you want, so you are not waiting on stock. If you prefer a direct exchange, email support-wallet@skogra.com and we will arrange it subject to availability. Exchanges for a defective item are always free.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or is not what you ordered, email support-wallet@skogra.com within 7 days of delivery with photos. We will send a free replacement or issue a full refund, including original shipping — and in most cases you will not need to send anything back.

Order Cancellations

Orders can be canceled at no charge within 12 hours of purchase, provided they have not entered fulfillment. After that, please wait for delivery and start a return.

Late or Missing Refunds

If you have not received an approved refund after 10 business days, first check your bank account, then contact your credit card company or bank. If you have done both and still have not received it, email support-wallet@skogra.com.

Contact Us

Skogra Customer Support
Email: support-wallet@skogra.com
Phone: +1 (325) 219-4286
Support hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
Returns: email us first at support-wallet@skogra.com for your RMA number, return address, and prepaid label. The Denver address below is our business address and does not accept returned merchandise.

Skogra is operated by DODOO 23 LLC, 1500 N Grant St Ste N, Denver, CO 80203, United States.